Privacy Policy

1. Information We Collect

When you visit our website or place an order, we may collect:

• Your name
• Email address
• Phone number
• Shipping and billing address
• Order details
• Payment status. We do not store your card or banking information.
• Device information such as browser type, IP address, and pages visited
• Cookies and similar technologies

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Send order confirmations and shipping updates
• Respond to customer support requests
• Prevent fraud and misuse
• Improve our website and customer experience
• Comply with legal obligations
• Send promotional emails or messages only if you have chosen to receive them

3. Payments

Payments are processed securely through trusted third-party payment providers.

ProWoke Apparel does not collect or store your debit card, credit card, UPI PIN, or banking credentials.

4. Shipping Partners

To deliver your order, we may share your name, phone number, and delivery address with our logistics and courier partners.

This information is used only for fulfilling your order.

5. Cookies

We use cookies and similar technologies to:

• Remember your preferences
• Keep your shopping cart active
• Measure website traffic
• Improve website performance
• Understand how visitors use our website

You can manage or disable cookies through your browser settings, although some features of the website may not function properly.

6. Marketing Communications

If you subscribe to our newsletter or choose to receive promotional messages, we may occasionally send updates about new products, offers, or collections.

You can unsubscribe at any time using the link provided in our emails or by contacting us.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.

However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Subject to applicable law, you may request to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your personal information
• Withdraw consent where processing is based on your consent
• Opt out of marketing communications

To exercise these rights, please contact us using the details provided below.

9. Children's Privacy

Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from minors.

10. Third-Party Services

Our website may contain links to third-party websites or use third-party services such as payment gateways, analytics providers, and shipping partners.

These services have their own privacy policies, and we are not responsible for their privacy practices.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page with the updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us using the contact information provided on our website.