FAQ

Shopping & Orders

What is Prowoke?

ProWoke is a made to order apparel platform featuring original artwork from independent artists.

How do I place an order?

Choose your product, select your size and color, add it to your cart, and proceed to checkout.

Do I need an account to order?

No. You can check out as a guest.

How do I know which size to choose?

Refer to the size guide available on each product page before placing your order.

Will an item be restocked if it's sold out?

As soon as it's humanely possible.

Can I modify my order after placing it?

If your order hasn't entered production, we'll do our best to help. Contact us as soon as possible.

Can I cancel my order?

Orders can only be cancelled before production begins. Once printing starts, cancellations are no longer possible.

Is there a limit on how many items I can purchase?

No. You can order as many items as you'd like, subject to availability.

Discounts & Offers

How do I apply a coupon code?

We'll automatically apply the best available coupon at checkout. If you have a different valid coupon, you can enter it manually before completing your purchase.

Can I use more than one coupon?

No. Only one coupon can be applied per order.

Why isn't my coupon working?

The coupon may have expired, not meet the offer conditions, or cannot be combined with your current order.

Can I combine coupons with sale items?

Unless stated otherwise, coupons cannot be combined with other promotions or discounts.

Do coupons expire?

Yes. Most coupons are valid for a limited time. Check the offer terms for the expiry date.

Will my launch discount apply automatically?

Yes. If you're eligible, the launch discount will be applied automatically at checkout.

What happens if I return an order purchased with a coupon?

Any refund will be based on the amount you actually paid after the coupon discount was applied.

Shipping & Delivery

Where do you ship?

We currently ship across India.

How long does delivery take?

Most orders are delivered within 5 - 10 business days.

How much does shipping cost?

Shipping charges are calculated at checkout based on your location and order.

Do you offer free shipping?

Yes. Free shipping is mostly always available unless otherwise mentioned.

How can I track my order?

Once your order ships, you'll receive a tracking link by email or SMS.

What if my package is delayed?

Delays can occasionally occur due to courier or weather conditions. We'll keep you updated if this happens.

What if my package is marked delivered but I haven't received it?

Please check with your household or neighbors first. If you still can't locate it, contact us and we'll help investigate.

Can I change my delivery address after ordering?

If your order hasn't shipped yet, contact us as soon as possible and we'll do our best to update the address.

Payments

What payment methods do you accept?

We accept UPI, credit and debit cards, net banking, and other popular online payment methods.

Is Cash on Delivery (COD) available?

Due to high demand, Cash on Delivery is temporarily unavailable.

Is online payment secure?

Yes. All online payments are processed through secure, encrypted payment gateways.

Why was my payment declined?

This may be due to your bank, incorrect payment details, or insufficient funds. Please try again or use a different payment method.

I was charged but didn't receive an order confirmation.

If the payment was successful, your confirmation email may take a few minutes to arrive. If you still haven't received it, please contact us.

Can I get an invoice?

Yes. Your invoice is sent to your email to reduce paper waste and our environmental impact.

Returns, Exchanges & Refunds

What is your return policy?

As every item is made to order, we only accept returns for damaged, defective, or incorrect products.

Which products are eligible for returns?

Only items that arrive damaged, defective, or incorrect are eligible for a return or replacement.

How do I request a return?

Contact us within 7 days of delivery with your order number and clear photos of the issue.

How long do refunds take?

Approved refunds are typically processed within 5 - 7 business days.

How will I receive my refund?

Refunds are issued to your original payment method.

Can I exchange an item instead of returning it?

We don't offer exchanges. If your item is eligible, we'll arrange a replacement or refund.

What if I receive a damaged or defective product?

We'll replace it or issue a refund at no additional cost. Just contact us with photos of the issue.

What if I receive the wrong item?

We'll send you the correct item or provide a full refund once we verify the mistake.

Products & Sizing

How should I wash and care for my product?

Best case - hand wash. If you do machine wash, do it inside out with cold water and mild detergent. Do not bleach or tumble dry. Air dry in the shade. Iron inside out.

How do I choose the right size?

Use our Size Guide on each product page. If you're between sizes, we recommend sizing up for a more relaxed fit.

Do your products fit true to size?

All of our products are designed to fit true to size. Check the product description for any specific fit recommendations.

What materials are your products made from?

100% Cotton. Organic. Bio-washed.

Are the product colors accurate?

We strive to display colors as accurately as possible, but slight variations may occur due to lighting during photography and differences in screen settings.

Where are Prowoke products made?

Our products are designed with care and manufactured by trusted production partners that meet our quality standards. Made in India, guaranteed.

Do you offer custom or personalized products?

We're always exploring new ideas for the future. Feel free to reach out to us if you have something in mind.

Contact & Support

How can I contact Prowoke?

You can reach us by email or call our customer support team during business hours.

What are your customer support hours?

Monday - Saturday, 9:00 AM - 6:00 PM (IST)

How quickly will I receive a response?

We aim to respond to all enquiries within 12 hours during business hours.